In extraordinary situations, we will make an exception. These include hospitalization or death in the family. Please contact transactions@strangersoccer.com with supporting documentation. Extraordinary situations do NOT include illness, injury, conflict at work, or the like. Remember, even if the game fills up after your last minute withdrawal, this is usually because our team spent time finding a replacement, often using discounts or by offering a free slot, so as to not disrupt the experience of other players.